DASHERZ CUSTOMER TERMS OF SERVICE

Effective date: 31 October 2026

1. Operator and responsibility

DasherZ is owned and operated in Jamaica by Bytora Limited. Bytora Limited is the customer-facing contracting operator for use of the DasherZ platform and for coordinating orders. Bytora Limited is responsible for platform operation, order coordination, payment handling through the selected provider, customer support, and handling cancellations, refunds and complaints under these terms. Each participating restaurant remains responsible for preparing the food it sells and providing accurate menu and allergen information. Assigned riders carry out delivery under their delivery arrangements. Nothing in these terms removes any party’s obligations under applicable law or limits rights that cannot legally be limited.

2. Using DasherZ

Provide accurate contact, delivery and order information, keep access to your phone number and use the service lawfully. One-time sign-in codes are for your account only; do not share them. You can contact support if you need help using your account.

3. Orders, prices and substitutions

Menus, prices, item availability, delivery areas, fees and estimated times are shown before you place an order and may change. Your order is confirmed when the app says it has been accepted. If an item is unavailable, the restaurant or support will ask before making a substitution. If no suitable substitution is agreed, the unavailable item will be removed and its price refunded. A pending card authorization is not proof that an order was accepted.

4. Customer cancellations

You may cancel without charge before the restaurant accepts the order. If payment was taken, Bytora Limited will initiate a full refund to the original payment method. After acceptance, contact support immediately. If preparation has not started, the order may be cancelled without charge and fully refunded. Once preparation has started, cancellation may no longer be possible; if the restaurant agrees to stop, support will confirm any refund before cancellation. Your statutory rights are unaffected.

If the restaurant rejects the order, cannot fulfil it, or Bytora Limited cancels it, you will receive a full refund of amounts paid. If the delivery estimate is exceeded by 30 minutes and the rider has not collected the order, you may cancel for a full refund by contacting support. After pickup, contact support so we can assess the delay and available remedy.

5. Missing, incorrect, damaged or unsafe orders

Check your order on delivery and report missing, incorrect, spilled or materially different items through in-app support, support@bytora.tech or +1 (876) 788-8816, preferably within 24 hours. Tell us the order number and what went wrong. Photos can help but are not required to submit a complaint. Depending on the issue, Bytora Limited will arrange a replacement where available, a refund for affected items, or a full refund if the order was not delivered or was materially incomplete. If you believe food is unsafe, stop eating it and contact support immediately so the matter can be investigated.

6. Refunds and payment issues

Approved refunds are initiated to the original payment method. Cash-order refunds are handled by customer support using an agreed method. Bytora Limited aims to initiate approved refunds within five business days; your bank or payment provider may take additional time to post them. Contact support promptly about duplicate charges or a payment taken for an order that was not accepted or delivered. Refunds do not affect any other rights you have under Jamaican law.

7. Complaints and support

You may complain in the app, email support@bytora.tech or call +1 (876) 788-8816. Include your order number and a description of the problem. Report food-safety concerns immediately and other order issues as soon as possible, preferably within 24 hours. Bytora Limited aims to acknowledge complaints within two business days and provide an outcome or progress update within five business days. More complex matters may take longer; we will explain the next step.

8. Service availability and account restrictions

The service may be delayed or unavailable because of connectivity, weather, restaurant operations or provider issues. Bytora Limited may restrict access where reasonably necessary to protect customers, restaurants, riders or the service, and will provide support for account disputes.

9. Governing law and contact

These terms are governed by the laws of Jamaica, subject to any mandatory consumer protections. DasherZ is owned and operated by Bytora Limited. Business office: 34 National Heroes Circle, Kingston, Jamaica. Customer support: support@bytora.tech; +1 (876) 788-8816.

Effective date: 31 October 2026.

DasherZ is owned and operated by Bytora Limited · 34 National Heroes Circle, Kingston, Jamaica · support@bytora.tech · +1 (876) 788-8816